Help Center

FAQ

ORDERS, DELIVERY AND RETURNS

How long will it take for my items to arrive?

Which shipping carriers do you use?

What is your return policy?

How long does it take for my refund to get processed?

How do I cancel my order completely?

How will I know that you've received my order?

How do I know if my items are available for immediate shipment?

How do I ship to an address other than my billing address?

Will I receive all the items in my order at the same time?

How do I use a promo or coupon code?

CREDIT AND PAYMENTS

Do you ship overseas?

When is my credit card charged?

Which credit cards do you accept?

Is my credit card information secure?

PRODUCTS

How do I clean my rug?

What if I have questions about your products?

EMAIL SUBSCRIPTIONS

Will you share my email address with others?

How do I unsubscribe from your email list?

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