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Customer Reviews

Based on 230 reviews
93%
(215)
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Wonderful online shopping experience!

I am so happy that I stumbled upon Rugs by Roo in my hunt for non-toxic and beautiful area rugs for our new home before the arrival of our first child! Their selection of Lorena Canals rugs was phenomenal, and Sandy was so communicative throughout the shipping process and even with figuring out how best to care for the rugs after they arrived. I cannot recommend Sandy and Rugs by Roo more, I'm so happy I got to support a small, local and female-owned business, and I look forward to purchasing more items for our new home in the months to come!!

About to order

I really like this rug, but wondering if the shedding issue as described by the two other reviews has been rectified yet? Also where can I find the bedding/pillows from the picture with the black and pink and polka dot bedding, rainbow wall art ?

Love

Had a great experience working with Sandy to find the perfect rug for my daughters room. Love this rug we chose!

Awesome!

I was VERY on the fence about whether to get this rug as I have a ten month old daughter and the reviews about extreme shedding scared me. Don't be afraid. Just vacuum upon receipt (I did with a Dyson and got LOTS of good fluff!) and it's all good. Love this rug which is the perfect pile for a baby learning to walk and still tumbling lots.

Great Service, Great Rugs!

We ordered a rug online and made an error in the order. Sandy was fantastic helping us correct it so that we got the right order in on time for Canadian shipping. We're happy with the rug, but the service was beyond our expectations!

Best service I’ve ever got

Super fast shipping, owner super helpful and willing to go the extra mile. Love my rug and loved my experience with rugs by roo would recommend them to everyone.

Amazing customer service

Sandy spent hours with me helping me choose rugs for kids rooms

Lorena Canals rug order

We totally love our rugs! I was looking for something that would be easy to clean, sustainably made, eco friendly, and artistic and these are too perfect! They are a great addition to our home.

So happy with my rug!

I was searching for a washable rug that was also stylish, affordable, and plush feeling. I couldn’t be happier with the Lorena Canals Lakota rug. The purchase process was easy and transparent for Canadian shoppers- there were some expected shipping delays that were clearly communicated, and frankly it arrived quicker than I had anticipated. Overall great experience. Thank you!

Love the products

You’re my sunshine rug caught my eye and brought me to this shop.

Rugs and accessories are stunning and soft. Customer service is great and quick to respond. Very friendly and efficient. Shipping took a little while but you get a pop up warning prior to browsing site. Ordered several items that I was very pleased with. There was a mix up in my order that was resolved without issue. I will be ordering again.

Soft. Lightweight but sturdy. Great addition to my sons nursery. Colour is true to pictures.

Everything I was looking for in a rug

I love my rug from Rugs by Roo! It is washable wool and absolutely perfect in my sons nursery. The shopping process was very easy as was the shipping. I love how transparent they are about the rugs, materials and entire process. I was so happy with my rug (zero smell as promised since it was all natural materials) and the experience I went back and bought a few poofs for around his room. Highly recommend!

Pretty rug

I am really happy with the rug, it is a nice soft pink without being too bright and has cute corner tassels. I haven't washed it yet because it seems to hide dirt and dog hair well. Bit of a delay to ship to Canada, but well worth it for no surprise duty charge. Ties our back addition/plant room together nicely!

Lorena Canals Round ABC Natural Black Machine Washable Kids Area Rug

Fab Habitat Lagos Area Rug

Great product, faster shipping than expected!

I was looking to buy Lorena Canals's washable rug, but in Canada, but it's hard to find any retailers/online shop that carries it. Luckily we found Rugs by Roo. The product arrived much faster than expected. The rug is quality, comfortable and so lovely looking in our Nursery. I am a happy customer!

Lorena Canals You're My Sunshine Washable Rug

Brilliant- quality, value, service, vibe

My indecisive self searched for months for the right rug for my firstborn's new room in our new apartment. I finally found exactly the vibe I was looking for at Rugs by Roo--literally the entire curated selection--and the price and customer service was spot on. Thank you for bringing together special things. It's amazing how rare that is to find when trying to decorate.

Perfect experience

I got my order much faster than I thought. I’ll be back in the future.

Great

Love the rug. Could work on communication regarding progress of shipment but otherwise amazing. Would buy here again.

Hi Rita,
Thank you for your feedback. I'm sorry we didn't keep you informed as much as we should. We are looking into implementing a process to make updates more regularly.
Much gratitude,
Sandy

Sheds!

I want to love this rug. It’s soft and very cute. Bought for the nursery. As others have mentioned, it sheds little white fluffs endlessly! Every time we vacuum it fills the canister with white fluff. Little white fluffs also get tracked around the house from being stuck between toes or on slippers just from walking on the rug. Hopefully they can find a solution to this problem because other than the terrible shedding it would be a wonderful rug!

Hi Olivia,
I'm so sorry you're experiencing the same issue as some of our other customers. I have taken this feedback to our supplier. Please look out for an email from me. I would like to discuss a solution for you as fluffs stuck between toes is definitely not something I want either!
Sandy

Same rug, half the price!

I was quoted double what I paid for the exact same rug through retail stores. I found d it on Rugs by Roo, couldn’t believe the price difference. It showed up at my door in perfect condition and in less than two weeks or ordering. I’m super happy and would purchase through them again in a heartbeat.

Family room accent carpet

I love my new rug. It is the perfect colors and so true to the photos online. I am so excited to be able to wash it and still maintain a beautiful rug!! Thank you 🤗

Love our outdoor rug!

Bought this on a quick whim because it was perfect size and sustainably produced. Couldn’t be happier with the choice. Pulled out whole porch together. Also comes with a great storage bag!