The color of the picture is not representative of the actual rug. It appears much more of a sage green online and it has a muddy brown tone to it in person. Not happy with it and the return policy is very short. I wouldn’t purchase from them again knowing this issue.
The rug looked great initially, and the shipment arrived within a week. It was high-pile and soft. However, within a few days, an incredible amount of white fiber dust accumulated on and around the carpet. I tried vacuuming every few days, and each time, the entire dust bin would fill up (starting with a clean barrel). The fiber also clings on clothing as seen in the picture of my black pants.
I bought this carpet specifically for its anti-allergy properties, being a wool carpet. Unfortunately, the amount of fiber dust is unacceptable, and I can no longer use it in the kids' room. This rug should not be advertised as suitable for kids or as anti-allergenic if it produces this much dust.
Hi Lucy,
I'm sorry about the experience you're having with this rug. The rug you purchased in a wool rug and there is a tendency for wool rugs to shed during the initial 2 to 3 weeks of use. This is why we typically do not recommend wool rugs for children under the age of 3. Our in-house consultants would be happy to work with you to select another rug that is more suitable for your household. If this is your preference, please reach out to design@rugsbyroo.com and we'd be happy to make an exception and offer an exchange.
Sandy
We got this rug in 2020 for our nursery. it is SO soft and cute. But over the years no matter how many times we have washed it, vacuumed it, it still endlessly sheds. It has definitely lost of lot of it's "plushness". I was hoping over time the shedding would stop...but 4 years later I think it is time we give up.
Hi Huanyuan,
I'm sorry about the experience you're having with the OHH cotton rug. The OHH cotton rugs are made using an extremely soft high quality cotton. It does have to be treated with care, which means vacuuming on the lowest setting possible without bristles. It also means when washing it in the machine, to use cold water on gentle cycle and also drying it on mild heat on delicate cycle.
Given what you've described and the volume of fibres you're extremely, it sounds like the fibres are being 'pulled' from the base due to either of the above reasons.
What I see would be useful to our customers is to provide more precise care instructions around how to care for our cotton rugs. These rugs are designed to last in your home for more than 10 years, so the care process is an important factor that contributes to its longevity. I will take this feedback and have the team create better content to share with our customers.
Much thanks for your feedback here. Should you need anything else down the road, feel free to reach out to our support team support@rugsbyroo.com
Sandy
Never arrived. Sent to the wrong address. Seller will not respond
Love that this chair is tested for chemicals and it's not toxic for kids, which is important to my family. Also love that the fabric unzips for easy cleaning, love that it can fold down into a little day bed. I would highly recommend this if you want something minimal design and easy to clean!
After looking through dozens of options, online for a rug in our sons room, we came across Rugs by Roo. We are so happy we found this company! They have lots of different options and patterns, and we also like the fact that the rug we chose was cotton and washable. It arrived quickly after ordering and is incredibly soft; perfect for an infant to lie and crawl on. We are really happy with the purchase and would highly recommend this company!
This totally warms our heart, Tim. Seeing the beautiful smile makes every ounce of our work worth it. It really means a lot to us.
Much love, Sandy
I really love the look and that this rug is safe for my baby ... but after 6 months I'm giving up and buying something else - it SHEDS SO MUCH!! Specifically, it sheds more on my black dog than he sheds on the rug, it fills the Dyson vacuum in <5 minutes EVERY time it has ever been vacuumed and shows no signs of slowing down, don't even think about walking in the room wearing black leggings, and my baby gets wool fluff in her mouth and eyes any time I set her down on the rug.
I understand that shedding is part of life with shag wool, but this is the most-high maintenance rug I have ever encountered. It might be nice for a guest room, but it just isn't suited for a space where you will ever sit/play on the floor.
Hi Kristen,
Thank you so much for giving us feedback on this rug. I am extremely concerned that your baby is ingesting wool fibres from the rug. We typically do not recommend a wool rug for children under the age of 3 for this specific reason.
Have you tried giving the rug a wash in the washing machine? That should help alleviate most of the shedding.
I do understand that this rug was quite an investment for you and I am committed to you having a floor solution for your child. Is it okay for me to reach out to you today to see if we can offer you an alternative that would be better suited for your child?
Please do let me know.
Sandy
Lorena Canals Atlas Vintage Blue Machine Washable Area Rug
Can’t express enough delight as we received the rings for baby’s nursery. The quality and customer service are both unmatched! Super soft and shaggy while nontoxic for baby - it’s all in the details and these rugs are perfect! And the fact the rugs can be machine washed is everything. Nursery is coming together!
Nice quality and stylish brand, it is a win-win for this pillow. Excellent customer service, as well, another win.
Great experience ordering from this company!
This rug came as I expected it to look and feel! Great quality! I love that it is organic and sustainably made. That is more than just a bonus. I set out to purchase something that would give back to the earth and the makers of the rug, and I feel really good about my purchase!
Great rug matched pictures and description perfectly. Was promptly received. Would highly recommend!
Great quality
The rug I originally received was a strange colour and very different to the photo. I started an online chat with Rugs by Roo and showed them the photo. They agreed it looked off, double-checked with the manufacturer, and confirmed it was not correct. They immediately sent a replacement rug—what was even more impressive was I didn’t have to follow up about anything! They took care of it all quickly and smoothly. The new rug was much better, and they said to donate the former rug to a local charity instead of sending it back. THAT is excellent customer service!! 10/10 would recommend. The rug itself is super cute, although a bit less saturated in colour than the photos shown above. Love the eco-friendly and social responsibility initiatives, too!
Our dear friend's selected this rug to have in their baby's nursery. I was pleasantly surprised by how quickly it shipped and my friends have shared that it's absolutely beautiful and just very soft and cozy. The perfect rug for their tiny human's new room.
Perfect for the nursery! Love that it's made of natural materials and looks great.
I’m sorry but I was disappointed in the rug, for what it cost. There is nothing wrong with it, but I expected it to be thicker and lay more solid.
Lorena Canals Vintage Map Machine Washable Kids Area Rug
I ordered two of the radish rugs because I wanted an alternative to a kitchen runner and these being the perfect amount of whimsy to my kitchen! The colors are soft and they are so easy to wash I am very happy with my purchase!
Lots of incredible customer service that’s missing these days. Everything came as advertised and I even had a change in my order and they accommodated, no problem. Highly recommend!
