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Shipping & Delivery

 

Country Est. Delivery Orders
< $50 USD
Orders
$50-$1200 USD
Orders
> $1200 USD
United States Contiguous states only

3 - 8
business days

US$15 US$25
US$75
Canada excluding The Yukon, Northwest Territories and Nunavut 3 - 20
business days
CA$18
CA$28
CA$95

Unfortunately, there are some locations we aren't able to deliver to which include the non-contiguous states in the US and the Northwest Territories, Nunavut and Yukon in Canada.

Shipping costs are non-refundable and return shipping fees are the responsibility of the customer.  Please note that the safe arrival of returned products is also the responsibility of the customer. 

All in-stock orders are processed and shipped out within 1 to 3 business days.  Lorena Canals orders going to Canada ship out within 10 business days.  Tracking information will be sent by email or text within 24 hours of your order leaving the warehouse.

If your item is not in stock, our customer service team will reach out either by phone or email with information about restocking dates, alternative available options or any other solution we feel most appropriate to make sure you are taken care of.  Your credit card will not be charged until a solution is agreed upon.

Custom brands includingOrganic Weave,Little Cabari,Studio Sirioor4Favorites are made-to-order and can take up to 12 weeks for production.

At checkout, you have the option to add on Route Protection at a nominal fee calculated based on the value of your order.  Route Protection covers your shipment for lost package or damaged package during delivery.  For more information about Route, feel free to visit their website.

If you have Route Protection on your order and would like to submit a claim, you can file the claim at claims.route.com.

If you reside in Canada, you may be charged duties, taxes and brokerage fees by Canada Customs when importing products into Canada. Unfortunately, we are unable to accurately estimate how much these charges will be. Rugs by Roo is not responsible for the costs of duties, taxes and brokerage fees applied on your items by Canada Customs and these fees are the sole responsibility of the customer.

Need Help?

Call Us

1-833-ROO-RUGS
(1-833-766-7847)

Mon - Fri 10am to 6pm PST

Sat - Sun 11am to 3pm PST

Email Us

Customer Service Team

support@rugsbyroo.com

Chat with Us

Click on the chat box at the bottom right corner of your screen

Daily 8am to 8pm PST

Text Us

1-833-766-7847

Daily 8am to 8pm PST