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Customer Reviews

Based on 223 reviews
93%
(208)
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Lorena Canals rug order

We totally love our rugs! I was looking for something that would be easy to clean, sustainably made, eco friendly, and artistic and these are too perfect! They are a great addition to our home.

So happy with my rug!

I was searching for a washable rug that was also stylish, affordable, and plush feeling. I couldn’t be happier with the Lorena Canals Lakota rug. The purchase process was easy and transparent for Canadian shoppers- there were some expected shipping delays that were clearly communicated, and frankly it arrived quicker than I had anticipated. Overall great experience. Thank you!

Love the products

You’re my sunshine rug caught my eye and brought me to this shop.

Rugs and accessories are stunning and soft. Customer service is great and quick to respond. Very friendly and efficient. Shipping took a little while but you get a pop up warning prior to browsing site. Ordered several items that I was very pleased with. There was a mix up in my order that was resolved without issue. I will be ordering again.

Soft. Lightweight but sturdy. Great addition to my sons nursery. Colour is true to pictures.

Everything I was looking for in a rug

I love my rug from Rugs by Roo! It is washable wool and absolutely perfect in my sons nursery. The shopping process was very easy as was the shipping. I love how transparent they are about the rugs, materials and entire process. I was so happy with my rug (zero smell as promised since it was all natural materials) and the experience I went back and bought a few poofs for around his room. Highly recommend!

Pretty rug

I am really happy with the rug, it is a nice soft pink without being too bright and has cute corner tassels. I haven't washed it yet because it seems to hide dirt and dog hair well. Bit of a delay to ship to Canada, but well worth it for no surprise duty charge. Ties our back addition/plant room together nicely!

Lorena Canals Round ABC Natural Black Machine Washable Kids Area Rug

Fab Habitat Lagos Area Rug

Great product, faster shipping than expected!

I was looking to buy Lorena Canals's washable rug, but in Canada, but it's hard to find any retailers/online shop that carries it. Luckily we found Rugs by Roo. The product arrived much faster than expected. The rug is quality, comfortable and so lovely looking in our Nursery. I am a happy customer!

Lorena Canals You're My Sunshine Washable Rug

Brilliant- quality, value, service, vibe

My indecisive self searched for months for the right rug for my firstborn's new room in our new apartment. I finally found exactly the vibe I was looking for at Rugs by Roo--literally the entire curated selection--and the price and customer service was spot on. Thank you for bringing together special things. It's amazing how rare that is to find when trying to decorate.

Perfect experience

I got my order much faster than I thought. I’ll be back in the future.

Great

Love the rug. Could work on communication regarding progress of shipment but otherwise amazing. Would buy here again.

Hi Rita,
Thank you for your feedback. I'm sorry we didn't keep you informed as much as we should. We are looking into implementing a process to make updates more regularly.
Much gratitude,
Sandy

Sheds!

I want to love this rug. It’s soft and very cute. Bought for the nursery. As others have mentioned, it sheds little white fluffs endlessly! Every time we vacuum it fills the canister with white fluff. Little white fluffs also get tracked around the house from being stuck between toes or on slippers just from walking on the rug. Hopefully they can find a solution to this problem because other than the terrible shedding it would be a wonderful rug!

Hi Olivia,
I'm so sorry you're experiencing the same issue as some of our other customers. I have taken this feedback to our supplier. Please look out for an email from me. I would like to discuss a solution for you as fluffs stuck between toes is definitely not something I want either!
Sandy

Same rug, half the price!

I was quoted double what I paid for the exact same rug through retail stores. I found d it on Rugs by Roo, couldn’t believe the price difference. It showed up at my door in perfect condition and in less than two weeks or ordering. I’m super happy and would purchase through them again in a heartbeat.

Family room accent carpet

I love my new rug. It is the perfect colors and so true to the photos online. I am so excited to be able to wash it and still maintain a beautiful rug!! Thank you 🤗

Love our outdoor rug!

Bought this on a quick whim because it was perfect size and sustainably produced. Couldn’t be happier with the choice. Pulled out whole porch together. Also comes with a great storage bag!

Awesome rug!

The rug is beautiful! But so glad I found this company because more importantly it’s organic, natural fibres AND washable !!! Which is key with my kids. Would definitely buy again if I need another rug

good customer service

Endless shedding

I love the look and feel of this rug , however it sheds way too much. I have had to vacuum it constantly and it seems to make no difference. As another reviewer stated, the fuzzies get everywhere and I worry that even though it’s organic cotton, it is being ingested by my son as it gets in between and all over his hands and feet. I think we will replace it with Lorena Canals as I haven’t had nearly such a bad shedding problem with their rugs.

Hi Mage,
I'm terribly sorry about the experience. The amount of shedding you have described is not normal for this rug and we have brought your feedback to the attention of our supplier to get this rectified. I just sent you an email to touch base and see how we can arrange a possible replacement rug for you. I see there are other rugs on order as well. Thank you for not giving up on us!
Sandy

Cute Rug!

I bought this rug for my son's nursery. It looks great and I feel safe having an all cotton rug where we can play and do tummy time. The rug is plenty plush and feels great underfoot with a rug pad.

Beautiful rug and great customer service

I ordered a rug for our baby’s nursery, and quickly received an email that it was out of stock. Customer service explained when it would be in stock and offered to refund my order. I decided to wait and they followed up during the time the item was out of stock and then were very quick to update me when it was ready. It shipped quickly and arrived quickly. The rug is gorgeous and the overall experience was so great!

Hi Shai,
I'm so happy to hear this. It has been extremely challenging juggling stock shortages due to the situation in India right now. I really appreciate you being so patient and understanding. I'm glad the rug was well worth the wait!
Sandy

Great quality beautiful products, and excellent customer service

I purchased a rug and was not disappointed! It looks exactly as advertised, is so beautiful and is amazing quality. I had a question about customs payment and a representative responded right away, and gave instructions on how to be reimbursed in the off chance I was charged. I would highly recommend this company to anyone looking for natural, good quality, beautiful additions to their home!

Prompt Delivery and Great Quality

Products were great quality and delivered fast. The Lorena Canals rugs are my favorite because they are washable.