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Customer Reviews

Based on 269 reviews
94%
(254)
4%
(10)
1%
(2)
0%
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1%
(3)
Excellent product with excellent service!

We wanted some nontoxic rugs for our home that the kiddos could crawl on. We were so thankful to find Rugs by Roo! The Oh Happy Home rugs are lovely and high quality! They will work great for the kids and also for looking classy in our home. We did not end up using the customer service, but we hope to in the future! It was reassuring knowing they were there if we needed help!

Excellent quality gorgeous rugs, hiccups with delivery

Ok, so am updating my review after initially having some issues with delivery with 1 of the 5 rugs I ordered. First off, the rugs themselves are absolutely gorgeous and SO soft. Having kid-friendly non toxic rugs was extremely important to me. You can also clearly tell they are high quality. I ordered them for the nursery, the toddler bedroom, and our master bedroom. First shipment came quite quickly (sooner than expected), shipment from the second seller came a bit later but still on time. Had some confusion and delay on the final rug shipment and a lot of back and forth with Rugs By Roo (and the postal service not leaving a pick up card) but with help from Sandy, the owner, was finally able to get that rug as well. All in all, the rugs are gorgeous and amazing and I would order from Rugs By Roo again when the time comes.

Hi Nina,

I can understand the frustration with the shipping delays. Trust us when we say we hear your pain. I am glad to see that the other 4 items in your order arrived in a timely manner.

I do agree we could have been more proactive with our email communication in keeping you informed about your shipment. I'm sorry for the long wait time on the final rug. I can understand the frustration especially when you are trying to get the baby nursery ready for the new arrival!

I'm happy to see that the rug has finally arrived at your local post office today. If there is anything else we can do for you, please do reach out. You do have my direct number now.

Best wishes,
Sandy

Oh Happy Home nomad rug is a dream

Ordered the Oh Happy Home Nomad Natural rug for our living room in preparation for our first little one arriving this summer. The color is perfect with muted tones accenting the room. This rug is so soft that we have just been hanging out on the ground. Also our cat adores sleeping on this rug. Thanks for making the whole family happy!

Oh Bethany! The pleasure is all ours. Glad to see the cat loves it too!! Photos like that truly warm our hearts
Sandy

Love my new rugs!

I had ruggable washable rugs for awhile. But what an upgrade! I love the colouring, quality and the texture of my new rugs. I will definitely be a returning customer in the near future.

Hi Hannah,

That's so wonderful to hear! I love Ruggables too but yes, I do agree that it's not the same. Happy to hear you're loving the upgrade!!

Sandy

Love our new Rugs!

We just received our rugs and love them! The quality is excellent and it’s so reassuring knowing we have a nontoxic product for our family. We didn’t interact with customer service, but it was reassuring to know they were there if we needed them!

Thanks for the lovely review Lindsey. Happy to see your family being on a journey to nontoxic living!
Sandy

Oh Happy Home! Cotton Berber Going Dotty Pink Washable Area Rug

Lorena Canals Non-slip Underlay Rug Pad

This rug pad made a huge difference

We bought the OHH dot rug and it moved a lot around (soooo lovely but it was frustrating me) this rug pad made a huge huge difference. Now it keeps still and keeps the rug even more plush.

A thoughtful, caring business.

Expect personalized customer service from Sandy, which is what I got. Rest assured that you are in good hands when ordering from RugsbyRoo. My OHH! rug and matching pillows arrived from Australia in the expected time frame, undamaged. When there was a slight hiccup with some minor extra duties charged on the delivery, Sandy was very quick to reply and refund these charges back to my credit card (less than 24 hours). These people not only care about their customers, but their hand-picked, curated line of products on their slick website was eye-opening. Will be back!

Thanks for the lovely review, John. The pleasure is all ours! Sandy

Great rug, great service

Love Lorena Canals rugs and am glad I purchased through Roo :)

Thanks Kristi! I'm glad you purchased from us too :) Sandy

Everything I hoped and more

These are the cutest rugs and look even better in person! So soft and well constructed, my girls love it :)

Amazing All Around

Love the selection and the mantra of this company! I feel great knowing my two young daughters will be getting non-toxic rugs in their bedrooms. I also got amazing customer service by Sandra and her team after I realized I made an error on my address after I checked out. Highly recommend!

Thank you Jessica. I'm so glad you found my team and I helpful. We appreciate your trust and for bringing our products into your home. Hope the girls love it just as much as we do! Sandy

Wool rug

This rug is amazing! Clean, durable and non toxic

Lorena Canals Monstera Olive Washable Area Rug × 1

Rug is beautiful!’ Looks great in my daughter’s room. It matches perfectly. Would definitely buy from here again.

Amazing products!

We bought 3 rugs from Rugs by Too and we LOVE them all. It gives us such peace of mind to know we have good quality, non-toxic rugs in all our rooms. And they are so beautiful.

Friendly customer follow up, on time delivery!

Ordered a rug and called in with a few questions - Sandy was pleasant and very helpful, the product shipped out on schedule (a rarity these days) and arrived promptly. Very happy with the product and the ordering experience!

Lorena Canals Non-slip Underlay Rug Pad

Lorena Canals ABC RugCycled Area Rug

Second time purchasing this!

Great non slip rug! First time purchase was under a Lorena Canals rug and this time was to use under another rug we purchased from Rugs by Roo. I LOVE that there is never any smell like other non slip rugs.

Lorena Canals Bereber Black Machine Washable Area Rug

Great service, great rugs

I love Lorena canals rugs and I love that I can easily have them sent to northern Canada through Rugs by Roo. Thank you for the great service and beautiful rugs.

Amazing quality

At first I was worried because the price seemed to goof too be true…. But don’t be fooled!! The rugs are amazing quality and exactly as advertised! I’m so pleased with my purchase.

Perfect and beautiful!

My daughter loves this rug so much! And I love knowing there are no toxic chemicals in it that can harm her. It’s currently in her little reading corner of her room. Highly recommend! Great quality too.

Love this rug!

I absolutely love the rug I got by Lorena Canals. In addition to the great rug, the speed of delivery was amazing, especially when everything has been so delayed. Also, the customer service was outstanding - super responsive, empathetic, and just so obvious they are a customer first company. Will definitely be coming back to give rugs by too more business!

Friendly Customer Service & Great Product

I wanted to order the Lorena Canals Floor Cushions, but wasn't sure how long it would take to arrive. I phoned Rugs by Roo directly to find out. The person I spoke with was friendly, very helpful, and accommodating. I could have purchased this product elsewhere and paid a little less for shipping, but I wanted to support a company that seemed to really care about its products and their customers. I ended up purchasing two of the floor cushions. They arrived quickly and were exactly what I was looking for! I will definitely shop with Rugs by Roo again. :)