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Customer Reviews

Based on 325 reviews
Great functional kids chair

Love that this chair is tested for chemicals and it's not toxic for kids, which is important to my family. Also love that the fabric unzips for easy cleaning, love that it can fold down into a little day bed. I would highly recommend this if you want something minimal design and easy to clean!

Lovely addition to our son’s room!

After looking through dozens of options, online for a rug in our sons room, we came across Rugs by Roo. We are so happy we found this company! They have lots of different options and patterns, and we also like the fact that the rug we chose was cotton and washable. It arrived quickly after ordering and is incredibly soft; perfect for an infant to lie and crawl on. We are really happy with the purchase and would highly recommend this company!

This totally warms our heart, Tim. Seeing the beautiful smile makes every ounce of our work worth it. It really means a lot to us.
Much love, Sandy

Extreme shedding

I really love the look and that this rug is safe for my baby ... but after 6 months I'm giving up and buying something else - it SHEDS SO MUCH!! Specifically, it sheds more on my black dog than he sheds on the rug, it fills the Dyson vacuum in <5 minutes EVERY time it has ever been vacuumed and shows no signs of slowing down, don't even think about walking in the room wearing black leggings, and my baby gets wool fluff in her mouth and eyes any time I set her down on the rug.

I understand that shedding is part of life with shag wool, but this is the most-high maintenance rug I have ever encountered. It might be nice for a guest room, but it just isn't suited for a space where you will ever sit/play on the floor.

Hi Kristen,
Thank you so much for giving us feedback on this rug. I am extremely concerned that your baby is ingesting wool fibres from the rug. We typically do not recommend a wool rug for children under the age of 3 for this specific reason.
Have you tried giving the rug a wash in the washing machine? That should help alleviate most of the shedding.
I do understand that this rug was quite an investment for you and I am committed to you having a floor solution for your child. Is it okay for me to reach out to you today to see if we can offer you an alternative that would be better suited for your child?
Please do let me know.

Lorena Canals Atlas Vintage Blue Machine Washable Area Rug

Love, love, love!

Can’t express enough delight as we received the rings for baby’s nursery. The quality and customer service are both unmatched! Super soft and shaggy while nontoxic for baby - it’s all in the details and these rugs are perfect! And the fact the rugs can be machine washed is everything. Nursery is coming together!

Great pillow, great customer service.

Nice quality and stylish brand, it is a win-win for this pillow. Excellent customer service, as well, another win.


Great experience ordering from this company!

Momeni Roman Holiday Via del Corso Pink Area Rug
Melinda MacNaughton, MS, RDN, RYT
very good quality rug!

This rug came as I expected it to look and feel! Great quality! I love that it is organic and sustainably made. That is more than just a bonus. I set out to purchase something that would give back to the earth and the makers of the rug, and I feel really good about my purchase!

Great Rug

Great rug matched pictures and description perfectly. Was promptly received. Would highly recommend!


The bins were super cute in our nursery!

Great quality

Lorena Canals Pink Nose Sheep Woolable Area Rug

Fabulous Customer Service!! Cute product!

The rug I originally received was a strange colour and very different to the photo. I started an online chat with Rugs by Roo and showed them the photo. They agreed it looked off, double-checked with the manufacturer, and confirmed it was not correct. They immediately sent a replacement rug—what was even more impressive was I didn’t have to follow up about anything! They took care of it all quickly and smoothly. The new rug was much better, and they said to donate the former rug to a local charity instead of sending it back. THAT is excellent customer service!! 10/10 would recommend. The rug itself is super cute, although a bit less saturated in colour than the photos shown above. Love the eco-friendly and social responsibility initiatives, too!

beautiful and soft rug for nursery

Our dear friend's selected this rug to have in their baby's nursery. I was pleasantly surprised by how quickly it shipped and my friends have shared that it's absolutely beautiful and just very soft and cozy. The perfect rug for their tiny human's new room.

Perfect for the nursery! Love that it's made of natural materials and looks great.

Lorena Canals Big Fish Machine Washable Area Rug

I’m sorry but I was disappointed in the rug, for what it cost. There is nothing wrong with it, but I expected it to be thicker and lay more solid.

Lorena Canals Vintage Map Machine Washable Kids Area Rug

Radish rugs

I ordered two of the radish rugs because I wanted an alternative to a kitchen runner and these being the perfect amount of whimsy to my kitchen! The colors are soft and they are so easy to wash I am very happy with my purchase!

The perfect gift!

My grandson loved the gift ❤️

Leah Singh Maya Candy Rug
Katie O
Excellent Service & Great Products

Lots of incredible customer service that’s missing these days. Everything came as advertised and I even had a change in my order and they accommodated, no problem. Highly recommend!

Perfect match!

I ordered the rug for my new granddaughter's nursery. While she is too young to be down on the rug at this point, the rug looks just like the picture and matches the room colors / decor perfectly. A cotton rug is exactly what we wanted, for sustainability, gentleness on soft skin, and ease of care. We haven't tried washing it yet, but are happy that it can be done in the home washer. And Sandy has been super responsive!

Lorena Canals Reversible Duetto Sage Washable Area Rug


Soft underfoot, whimsical and it’s machine washable! The perfect addition to our nursery. Plus shipping was seamless.

Still haven’t received my rug

I ordered my rug over a month ago, in hopes it would be here in time for my baby to start crawling. I was impressed with the non-toxic handmade rug, which is why I chose Rugs By Roo. The tracking app Route, said my package was delivered to Illinois even though my address is Pennsylvania. I emailed customer support and they said it was wrong tracking number and gave me a new one. This new one just says “tracking not updating” or “getting info from carrier” for the past week. I emailed and called again and received no response. I honestly don’t know if I’ll ever get my rug that I spent $500+ on, so that’s disappointing. And I don’t know if I should start looking elsewhere or if I will get my rug soon because I’m not getting any responses.

Hi Aprille,
I'm really sorry that you encountered delivery issues with this rug and our team has been non-responsive to you reaching out. We have a replacement on its way! Our team will be in touch with you with tracking updates.
Congrats on the new baby and please feel free to reach out directly to me if you need anything else.