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Customer Reviews

Based on 316 reviews
Great Rug

Great rug matched pictures and description perfectly. Was promptly received. Would highly recommend!


The bins were super cute in our nursery!

Great quality

Lorena Canals Pink Nose Sheep Woolable Area Rug

Fabulous Customer Service!! Cute product!

The rug I originally received was a strange colour and very different to the photo. I started an online chat with Rugs by Roo and showed them the photo. They agreed it looked off, double-checked with the manufacturer, and confirmed it was not correct. They immediately sent a replacement rug—what was even more impressive was I didn’t have to follow up about anything! They took care of it all quickly and smoothly. The new rug was much better, and they said to donate the former rug to a local charity instead of sending it back. THAT is excellent customer service!! 10/10 would recommend. The rug itself is super cute, although a bit less saturated in colour than the photos shown above. Love the eco-friendly and social responsibility initiatives, too!

beautiful and soft rug for nursery

Our dear friend's selected this rug to have in their baby's nursery. I was pleasantly surprised by how quickly it shipped and my friends have shared that it's absolutely beautiful and just very soft and cozy. The perfect rug for their tiny human's new room.

Perfect for the nursery! Love that it's made of natural materials and looks great.

Lorena Canals Big Fish Machine Washable Area Rug

I’m sorry but I was disappointed in the rug, for what it cost. There is nothing wrong with it, but I expected it to be thicker and lay more solid.

Lorena Canals Vintage Map Machine Washable Kids Area Rug

Radish rugs

I ordered two of the radish rugs because I wanted an alternative to a kitchen runner and these being the perfect amount of whimsy to my kitchen! The colors are soft and they are so easy to wash I am very happy with my purchase!

The perfect gift!

My grandson loved the gift ❤️

Leah Singh Maya Candy Rug
Katie O
Excellent Service & Great Products

Lots of incredible customer service that’s missing these days. Everything came as advertised and I even had a change in my order and they accommodated, no problem. Highly recommend!

Perfect match!

I ordered the rug for my new granddaughter's nursery. While she is too young to be down on the rug at this point, the rug looks just like the picture and matches the room colors / decor perfectly. A cotton rug is exactly what we wanted, for sustainability, gentleness on soft skin, and ease of care. We haven't tried washing it yet, but are happy that it can be done in the home washer. And Sandy has been super responsive!

Lorena Canals Reversible Duetto Sage Washable Area Rug


Soft underfoot, whimsical and it’s machine washable! The perfect addition to our nursery. Plus shipping was seamless.

Still haven’t received my rug

I ordered my rug over a month ago, in hopes it would be here in time for my baby to start crawling. I was impressed with the non-toxic handmade rug, which is why I chose Rugs By Roo. The tracking app Route, said my package was delivered to Illinois even though my address is Pennsylvania. I emailed customer support and they said it was wrong tracking number and gave me a new one. This new one just says “tracking not updating” or “getting info from carrier” for the past week. I emailed and called again and received no response. I honestly don’t know if I’ll ever get my rug that I spent $500+ on, so that’s disappointing. And I don’t know if I should start looking elsewhere or if I will get my rug soon because I’m not getting any responses.

Hi Aprille,
I'm really sorry that you encountered delivery issues with this rug and our team has been non-responsive to you reaching out. We have a replacement on its way! Our team will be in touch with you with tracking updates.
Congrats on the new baby and please feel free to reach out directly to me if you need anything else.

Lorena Canals Lou Honey Sleepover Pouffe
Mariou Loncol Daigneault

Lorena Canals Lou Honey Sleepover Pouffe

Great company, great products

I really like this company a lot. Prices are fair, shipping was timely. I highly appreciate the washable rug selection. Will be purchasing from rugs by roo again in the future!

Jaipur Living Oland Handmade Solid White Light Blue Area Rug

Excellent, fun-loving rug

The rug is unique, high-quality, and makes us smile every time we walk by it. Highly recommend!

Love this rug

I was looking for an attractive, child friendly rug for a long time before I came across rugs by roo on Pinterest. This rug feels so luxurious underfoot and I love the aesthetic. It really pulls our nursery together and I love not worrying about any potential toxins in the fiber. I was also surprised by how quick I received it considering I’m in the us. Highly recommend for baby/kid rooms.

Lorena Canals Milky Way Machine Washable Oval Area Rug

Momeni Mesa Smoke Area Rug
Michelle Bishop
Same quality products with better prices & customer service. Third time customer!

Want quality products at fair prices without compromising on service look no further. I messed up and re-ordered a rug I had already purchased instead of the one I meant to purchase & reached out to customer service a few days later when I realized MY error. Sales to Canada are final sale, which I knew, so I expected to be on the hook for my error & even through the order had shipped the staff went above and beyond to catch it before it crossed the border and resend the MESA rugs I originally meant to order. I love the quality of the rug, the price was half that of our local “cottage life” store & the service is just so beyond anything I’ve experienced post Covid. I could t be happier with the rug or the company!

Beautiful, natural and ethical carpet!

We love welcoming guests into our house with our new RugsbyRoo welcome rug. The carpet is plush and comfortable, and I feel good knowing it's made ethically of natural materials. Happy feet and happy hearts!