One of the key perks with shopping at Rugs by Roo is we offer free shipping to anywhere within the contiguous United States.
We are working towards bringing these benefits to our Canadian customers as well. In the meantime, Canadian customers can benefit from our discounted flat rate shipping fee of $30 to anywhere within Canada.
Customs and Duties
We seek out brands across North America as well as Europe and Australia to bring you the very best in rug design. Some of these brands ship directly from their manufacturers resulting in duties, taxes and import fees that we incur.
In keeping with our promise to you for a stress-free shopping experience, you never have to worry about surprise duties, brokerage or import fees. We pay for all these charges upfront. Sometimes these charges are a little bit more than what we can afford to cover on our end and we may ask you to cover a small portion of the fees. If this is the case, you will be able to see this charge at checkout.
We aim to give you precise information regarding shipping fees and delivery schedules at time of order. Shipping fees (applicable to the non-contiguous United States) are calculated automatically according to the delivery destination, weight and total volume of the ordered item(s), in the fairest way possible.
Currently, we only ship to the contiguous United States and Canada. Most item(s) take between two to three weeks to deliver unless otherwise noted under the product description. Rug pads and accessories are normally packaged and shipped separately.
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your rug(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at email@example.com.
White Glove Delivery Service
Knowing how busy your lives can get sometimes, we want to make your rug shopping experience as effortless as possible. White glove delivery service can be arranged for delivery to certain parts of the US. Email our Customer Care team at firstname.lastname@example.org to inquire about fees and availability of such service in your area.
Service will vary depending on your location but white glove delivery service typically entails the following:
- Delivery of rug to your location
- Unpacking of rug and removal of packing materials
- Inspection of rug
- Transport of rug up or down a maximum of two flights of stairs and
- Placement of rug in room of your choice
To speak with our Customer Care team to inquire about any shipping related matters, please call us at 1-833-ROO-RUGS or email us at email@example.com. Our Customer Care team is available Monday through Saturday 9 am to 6 pm (ET).