The name Roo was inspired by the young kangaroo character in Winnie-the-Pooh, a classic children's story series. Roo was a fun character who hopped and played alongside Pooh and other friends, often getting into messes and situations.
You may have your own version of Roo in your home, be it a young child or a pet. The idea is that even if your Roo makes a mess on the rug, it can be easily cleaned in the washing machine!
We are an online-only store. Our owners are based in Vancouver, British Columbia, Canada.
First and foremost, our brands must enforce anti-child labour practices throughout their entire supply chain from the sourcing of raw materials to the final stages of rug production.
Secondly, we value the health of our families and our planet. We source rugs made from natural fibres, non-toxic chemicals and dyes as we feel these are the safest options for our families.
Thirdly, as parents too, we fully experience and understand the challenges of running a household of kids and pets. We value brands that take this into consideration, offering low maintenance and high quality rugs that last for many many years.
While we would love to meet and greet our customers in person, we currently do not have a brick and mortar location. If you are in the Vancouver, British Columbia area, feel free to reach out to us as we may have a pop-up store near you.
We curate and support brands that enforce anti-child labour practices so that our customers can shop consciously and ethically. But we understand that this isn't enough. Our commitment is to take a proactive approach in ending child labour by supporting the goals and mission of GoodWeave International, an organization dedicated to taking a holistic approach to resolving child labour, forced labour and bonded labour in global supply chains. To learn more, read about our Social Mission here.
At Rugs by Roo, our goal is to offer transparency and to offer a range of affordable options to suit all budget levels. Not all the rugs we carry are non-toxic. Please read the product descriptions carefully. Where a rug is made using non-toxic dyes, we have an icon at the top of its product page that looks something like this. Rug brands that do fall under the category of non-toxic would be Organic Weave, Lorena Canals and Oh Happy Home.
That would be a dream come true! Unfortunately, there currently exists only one brand in the world that offers truly organic rugs and that is Organic Weave. They are the world's only GOTS Certified organic rug supplier.
90% of the rugs we carry in our store are made from all natural materials such as cotton, wool and jute but they are not organic. As we always say, shopping 'all natural' is already a huge step forward from shopping synthetic rugs. Shopping organic would be most ideal but unfortunately, the rug industry isn't there yet.
If your child is under the age of 3, we would recommend going with a cotton rug from brands such as Organic Weave, Lorena Canals or Oh Happy Home. These brand of rugs are made using all natural materials and dyes, and does not contain any chemical sprays. We do not typically recommend wool rugs because wool rugs tend to shed during the initial 2 to 4 weeks of use and it can get a bit 'messy' if you have a crawler.
It depends on the brand. For a baby's nursery, we would recommend Organic Weave as their rugs are made from GOTS Certified organic materials, which is the purest and healthiest option you will find for your baby. Of course, these rugs do come with a price tag. If your budget doesn't allow for this, our next best recommendation would be a Lorena Canals or Oh Happy Home! rug as these are made with all natural materials, all natural dyes and does not contain any chemical sprays.
All handwoven and handtufted rugs will shed during the first couple months. The shedding comes from the final clipping of the rug that is typically done by hand with a pair of shears to ensure a even pile height throughout the rug. The degree of shedding will vary depending on the type of material (wool sheds more than cotton), the quality of the material, the tightness of the weave and the pile height (shaggier rugs will appear to shed more than shorter pile rugs).
To "speed up" the shedding process, we recommend gentle but regular vacuuming of the rug during the first month or so. Make sure your vacuum is set to the lowest setting and that the vacuum head's bristles/beater bar is turned off. Too much suction power or vacuuming with bristles can actually damage the rug and cause more shedding to appear. And if you have purchased a washable rug, feel free to give your rug a wash before first use. The washing and drying process can also help get rid of most of the residual fibres.
If you are looking for a rug that doesn't shed, we recommend going with either a flatweave or handknotted rug.
On our website, every Product Description page contains a section called 'Care Instructions' where you can learn how to care for your rug and whether or not it is machine washable.
It depends on the washing capacity of your washing machine and also the size of the rug you are interested in. For details, check out this blog post we wrote on Washing Machine Rug Guide.
A rug pad is recommended for most rugs to prevent slippage and also add an extra layer of cushioning for your feet. Rugs where a rug pad is not recommended include outdoor patio rugs, bath mats and kids' play rugs.
You'd be happy to learn that all Lorena Canals Woolable rugs come with a rug pad included so no additional purchase is necessary.
This depends on a few factors. Where is the rug going? Will it be in an area that is heavy on foot traffic? Do you have crawling babies?
Cotton is an extremely soft material that is plush and smooth to the touch. It is a great choice if you have young children who spend a lot of time on the floor. But because cotton is a soft fibre, the fibres do flatten and droop over with foot traffic. You will want to wash the rug on a regular basis to re-fluff the fibres.
Wool is a tougher fibre compared to cotton, which makes it a better option for areas where there is heavy foot traffic. The fibres do not flatten and droop over as easily as cotton. But because it is a stiffer fibre, wool does tend to give off an "itchy" feeling on the skin.
The price point between cotton and wool rugs are also quite different. If you are still undecided between a cotton or a wool rug, feel free to reach out to our Design Team for a free consult.
GOTS stands for Global Organic Textile Standards and is considered the highest standard when it comes to textile purity and safety. Not only does GOTS guarantee that no chemicals are used during the manufacturing of the certified product but they also trace the materials to its source to ensure no pesticides or insecticides are used on the fields or farms where the materials are grown. You can read more about GOTS on their website.
As much as we love an eco-friendly option, we at Rugs by Roo do not recommend the use of recycled plastic rugs inside a home. Rugs made from plastic/synthetic materials can emit micro plastics into the air we breathe and significantly impact the indoor air quality. This can be particularly harmful if you have young children or pets in your home as they typically spend a lot of time on the floor. Our recycled rug brand Fab Habitat is recommended for outdoor patio areas only.
With all handmade tufted rugs, there is shedding during the initial 2 to 4 months of usage. It does not mean your rug is balding. The shedding comes from the trimming process when the rug is hand cut to its desired pile height with shears. Shedding will be more prominent in rugs with a long, shaggy pile.
To reduce shedding, vacuum the rug regularly with bristles up. If your rug is one of those machine washable rugs, consider giving the rug it's first wash.
All rugs have care instructions on a sticker on the reverse side as well as on the Product Description page of our website. It is important that you read this carefully. If in doubt, feel free to contact our Customer Care team at firstname.lastname@example.org for help.
Look for the care instructions tag on the back of the rug. If your rug is machine washable, then that's easy. Just roll it up and toss it in your washing machine. Follow the instructions on the back for proper wash and dry cycle settings.
If your rug is not machine washable, you will want to grab a white absorbent towel and dab the area to soak up as much pee as possible. Do not rub as rubbing will damage the rug. Once you think you've absorbed most of the pee, check the underside of the rug and dab any excess that may have seeped through to the bottom of the rug. Spray the pee area with white vinegar to help get rid of the odour. Let sit for approximately 5 to 10 minutes. Sprinkle baking soda onto the area and allow baking soda to soak up any residue moisture. Finally, vacuum the area with bristles up.
With machine washable rugs, a musty smell especially around the months of June to September is common because it is rainy season in India. Every rug goes through a final wash cycle before it is packed and ready for shipment. During rainy season, the rugs take a lot longer to dry and there is a chance that the rug may still be slightly damp when it is packed in its bag for shipment, resulting in the musty smell when it arrives.
To rid the smell, simply throw the rug in the washing machine along with some vinegar. This should eliminate the smell and also give it a nice re-fluff!
When you are ready to checkout, there will be a box on the checkout page for you to enter a Promo code. If you have one, enter it there and the discount will be applied.
If you get an error message, the Promo code has either expired, is invalid or you have not met the requirements for the promo. Feel free to reach out to email@example.com for clarification.
We do have colour swatches available for certain rug brands and for our custom rug collections. Feel free to email us at firstname.lastname@example.org to inquiry about getting a swatch. A refundable deposit and shipping fees may apply.
While we do try our best to keep our inventory levels updated regularly, there are certain brands that don't allow us to do so. Feel free to reach out to us if you'd like us to do a stock check for you. You can email us at email@example.com or call/text us at 1-833-766-7847
For in-stock items, your order is typically processed within 3 to 5 business days and delivered within 1 to 2 weeks if you reside in the USA.
If you are ordering from Canada, most orders are delivered within 2 to 4 weeks.
Custom orders and certain worldwide brands may take longer than the above mentioned timeframe to arrive. Such details are usually noted on the Product Description page or you will be notified by email.
Yes we do! You can find them here. If you would like to purchase a Gift Card in an amount not listed, feel free to email us at firstname.lastname@example.org and we can create a custom gift card just for you.
At checkout, you have the option of providing an email address or a telephone number. If you provided a telephone number, then your order confirmation will be sent to you via SMS text.
If you would like your email address added to your account for order related correspondences, visit our website and select 'Login' at the top right corner of the screen. Log into your account and add your email address. Alternatively, email us at email@example.com and we can help get you set-up.
When you place your order online with us, we will perform an authorization on your credit card to verify that the funds are available. This authorization may place a temporary hold on the funds while your order is being processed. The funds are withdrawn from your account once the shipment of your order is confirmed. If an order that you placed is not in stock, you will be notified and your credit card will not be charged.
Yes! Feel free to call us at 1-833-766-7847 if you would like to place an order by phone. If we are not able to answer your call right away, leave us a call back number where you can be reached and we will get in touch with you as soon as we can.
All customs duties, taxes and brokerage fees are included in our shipping policy and you will not have to worry about "extra" charges. If you do get a bill for such charges, reach out to our support team firstname.lastname@example.org to get this cleared up.
If your item is out of stock, we will reach out to you by email or telephone depending on which method of communication you provided us at the time you placed your order.
Your credit card will not be charged until we receive instructions from you on how you want to proceed.
We use a variety of shipping carriers depending on the brand and where you live. Most shipments within the US are shipped via FedEx or UPS. Most shipments within Canada are shipped via Canada Post or Canpar.
If you change your mind about your order, do contact us immediately at email@example.com with your order number and name. We try to process orders within 3 to 5 business days of receiving your order. If your order has already been shipped, we won't be able to cancel it.
Email us at firstname.lastname@example.org with your order number and name.
If you provided us with an email at the time you placed your order, you will receive a confirmation email to your inbox. Check your spam folder if you do not see it.
If you provided us with a telephone number at the time you placed your order, you will receive a confirmation notice by SMS text.
If you do not receive either from us, chances are you may have misspelled your email or number when you placed your order. Get in touch with email@example.com to get this corrected.
Simply enter the desired destination on the shipping information page at checkout.
Unfortunately, we do not stock all our rugs in Canada since we service both US and Canadian customers. Majority of our rugs actually come from a warehouse in the US. For this reason, local pick-up is not possible in Canada.
Take photos of the damaged area and email us at firstname.lastname@example.org. In the email, include your order number, name and a detailed description of the defect. Also include a photo of the product label on the back of the rug.
Once we receive your request, we will forward all information to our supplier for review. The entire process may take up to 10 business days depending on the situation and time of year.
We accept returns for most items within 14 days of delivery. There are some exceptions that apply to certain brands. Please visit our Return Policy page for details. We currently are unable to accept returns within Canada.
To request a refund, email email@example.com with your order number and name.
Refunds are generally processed within 5 business days once your returned item arrives back at our facilities. Since all our online orders require credit cards as the method of payment, your refund will be issued as a credit back to the same card used to make the original purchase. Depending on your credit card processing time, this can take between 2 to 4 weeks.
First step is to email us at firstname.lastname@example.org. We will send you return instructions within 48 hours on where to ship the rug.
Note that your rug must be in new condition with original tags still attached. Unless it is a product defect, you are responsible for paying for the cost of return shipping.
Next, package the rug in its original packaging and determine the weight and dimensions of the box. Select your carrier of choice and generate a shipping label for your return. Once you have a tracking number, be sure to email the tracking number to email@example.com so that we can track your package back to the warehouse.
Once we receive your rug, it will be inspected and a refund will be issued to you if all is well. This process may take up to 5 business days. Your refund confirmation will be sent to you via email and a refund will be issued onto your original method of payment. For more information, view our Return Policy.
A gift card can be returned within 30 days from the date of purchase and as long as it has not been used. The amount will be refunded using the original payment method.