U.S. (contiguous): $9.95–$79 flat rates based on order value.

Canada (provinces, excl. YT/NT/NU): CA$12.95–CA$99 flat rates based on order value (duties & taxes included).

In-stock orders ship in USA within 3–5 business days

Canada may take up to 10 business days to leave the warehouse.

Made-to-order brands and custom rugs/carpets can take up to 16 weeks for production.

U.S. 3–8 business days

Canada 3–20 business days

Email returns@rugsbyroo.com within 7 days

Send back within 30 days. $30 restocking fee; original shipping & import costs are non-refundable.

All orders to Canada are Final Sale due to duties, taxes and brokerage fees covered.

If you purchased Route Protection, submit at claims.route.com immediately

Because rugs are bulky and heavy, we’ve structured shipping to be fair and simple.

United States (contiguous only)

• Est. Delivery: 3–8 business days
  
• Orders under $75 → US$9.95
  
• Orders $75–$499 → US$19.95
  
• Orders $500–$999 → US$39.95
  
• Orders $1,000+ → US$79
  

Canada (excluding Yukon, Northwest Territories, Nunavut)

• Est. Delivery: 3–20 business days
  
• Orders under $75 → CA$12.95
  
• Orders $75–$499 → CA$24.95
  
• Orders $500–$999 → CA$54.95
  
• Orders $1,000+ → CA$99
  

Note: All Canadian orders are final sale due to duties, taxes, and brokerage fees we pay upfront. See our Return Policy for full details.

Yes — for Canadian orders, duties, brokerage, and taxes are built into the flat rate. No surprise bills at the door.

• U.S.: 3–8 business days for most in-stock orders.
• Canada: 3–20 business days (border clearance may add extra time).
• Specialty brands (Europe/Australia): Up to 15 business days.
• Lorena Canals (Canada): Shipped in batches twice a month. The cutoff dates are the 2nd & 4th Friday of every month. Canadian tracking numbers are issued once the batch reaches our facilities in British Columbia (about 1–2 weeks later).

We don’t lock into one courier because shipping rates fluctuate constantly. Instead, we partner with the most affordable and reliable carrier available at the time of your order so that we can continue to honor our flat, low shipping rates.

No matter which courier is used, you’ll always receive a tracking number as soon as your rug leaves the warehouse.

If your order includes products from multiple brands/warehouses, items may ship separately — often on the same day.

At checkout, enter your code in “Gift card or discount code” and click Apply.

Tip: Get 5% off your first order—subscribe to our newsletter.

Visa, MasterCard, Discover, American Express, Apple Pay, Google Pay, Shop Pay, and PayPal.

We place an authorization hold at checkout. Your card is charged when your order ships. If an item isn’t in stock, we’ll contact you and won’t charge until you approve a solution.

Enter your desired destination on the shipping page at checkout.

If you entered a phone number at checkout, confirmations go by SMS.

Want email confirmations? Log in and add your email, or contact support@rugsbyroo.com.

Absolutely: 1-833-766-7847 (1-833-ROO-RUGS). Leave a callback if we miss you.

Contact us immediately. If your order hasn’t shipped, we’ll cancel it. Once shipped, cancellations aren’t possible.

Email returns@rugsbyroo.com within 7 days of delivery to start a return.

Item must be unused, in original packaging, and returned within 30 days of delivery.

Refunds go to the original payment method minus a $30 restocking fee.

Shipping, handling, duties, taxes and/or brokerage fees are non-refundable unless the item is damaged, defective, or incorrect.

Inspections take 7–10 business days after the warehouse receives your return; banks may take up to 2 weeks to post the credit.

All Canadian orders are Final Sale due to cross-border duties, taxes & brokerage.

• All custom orders & made-to-order rugs and carpets
• Final sale items
• Bedroom essentials (mattresses, bed linens, baby essentials)
• Brands: Oh Happy Home, Little Cabari, Leah Singh, Wigiwama

With Route Protection: File at claims.route.com immediately.

Without Route Protection: Email support@rugsbyroo.com with photos of the damage, the label on the rug’s back, and a top-down photo of the entire rug if possible.

Please report within 7 days of delivery (per the carrier’s delivery date).

1. Email returns@rugsbyroo.com (within 7 days). You’ll receive instructions within 48 hours.

2. Repack the rug (new condition, tags attached), choose a carrier, and email us the tracking number.

3. After inspection (5–10 business days), we issue your refund to the original payment method.

Yes, within 30 days of purchase if unused. Refunded to the original payment method.

We believe in full transparency, because not every family can (or wants to) invest in 100% organic rugs — and that’s okay.

At a minimum, every rug we carry is free from:

• PFAS (“forever chemicals”)
• Flame retardants
• Phthalates
• Synthetic fibers
  

Beyond that baseline, materials and dyes vary. Some rugs are made with low-VOC or commercial dyes, while others meet the highest standard of GOTS-certified organic dyes and fibers.

To make it simple, we’ve created our ROO Rating system:

• Good – safe basics, non-toxic where it counts most
• Better – additional low-VOC practices, sustainable materials
• Best – fully organic, certified, healthiest option available
  

This way, you can confidently evaluate each rug according to your budget and comfort level, while always knowing what’s under your feet.

Not yet — though we’re moving the industry forward.

Currently, Tuft Love (our own brand) is the world’s first machine-washable GOTS-certified organic cotton rug collection. This is the highest textile standard available, guaranteeing purity from farm to finished rug.

Beyond Tuft Love, about 90% of our assortment is made from natural fibers like cotton, wool, and jute. These rugs aren’t always certified organic, but they’re still a major step up from synthetic rugs that may contain plastics, PFAS, or harmful chemical treatments.

Our goal is to keep expanding organic options while maintaining accessibility — so you can create a healthier home at the pace and budget that works for you.

If your child is under 3, we recommend:

• Tuft Love organic cotton rugs – the purest and safest option, plus machine washable for everyday messes.
• Lorena Canals – made from all-natural materials and dyes, no chemical sprays.
  

While Wool is also a great material, we do not typically recommend wool for children under 3 due to the shedding nature of wool. Wool rugs typically shed for the first 2-4 weeks of use.

For nurseries, Tuft Love is our top recommendation. These rugs are GOTS-certified organic cotton, making them the safest and healthiest option for your baby.

If you’re looking for natural alternatives at a lower price point, Lorena Canals and Oh Happy Home! rugs are also excellent — crafted with all-natural fibers and dyes, and free from harmful chemical sprays.

All handwoven and hand-tufted rugs shed during the first few months. Shedding comes from the final clipping of the pile. Wool rugs shed more than cotton; shaggier piles appear to shed more than low piles.

To reduce shedding:

• Vacuum gently on the lowest suction setting, with the beater bar off.
• For washable rugs, consider giving your rug its first wash to remove excess fibers.
  

If you prefer minimal shedding, we recommend flatweave or hand-knotted rugs.

Yes, for most rugs — it prevents slipping and adds cushioning.

Exceptions: outdoor rugs, bath mats, and kids’ play rugs.

Shop our rug pad selections here.

It depends on your space and needs:

• Cotton: Ultra-soft, great for babies/toddlers, but fibers compress under heavy foot traffic. Washable cotton rugs (like Tuft Love) can be refreshed easily.
• Wool: Naturally durable and resilient, ideal for high-traffic spaces. Can feel a little “scratchy” and sheds initially.
  

Not sure? 👉 Book a 20-minute Rug Consultation and our team will help you choose confidently.

GOTS = Global Organic Textile Standard. It’s the gold standard in textile safety:

• No harmful chemicals in manufacturing
• Full traceability from farm to finished product
• Guaranteed pesticide- and insecticide-free fields
  

Tuft Love is our GOTS-certified organic cotton rug collection.

We don’t recommend plastic rugs indoors. Synthetic fibers can shed microplastics into the air and affect indoor air quality — especially concerning if you have kids or pets spending lots of time on the floor.

This is actually the reason why you won't find any plastic rugs in our store.

Every product page lists Care Instructions, including whether a rug is machine washable.

The widest selection of washable rugs comes from Tuft Love, Lorena Canals, and Oh Happy Home!.

Every rug comes with specific care instructions — on the product page and on the label on the back of the rug.

• Tuft Love rugs (our organic line): Fully machine-washable. Wash cold, gentle cycle. Tumble dry on low heat. No detergent or dryer sheets — if needed, use a small amount of white vinegar or a gentle natural detergent.
• Other washable cotton or wool rugs (e.g., Lorena Canals, Oh Happy Home!): Same as above.
• Non-washable wool rugs: Spot clean only.
  

When in doubt, reach out to support@rugsbyroo.com and our care team will guide you.

Yes. All handmade tufted rugs shed during the first 2–4 months. This is due to the final clipping of the pile.

• Wool rugs: Shed more initially, especially with shaggy piles.
• Cotton rugs: Shed far less.
• Tuft Love rugs: Because they’re machine-washable organic cotton, you can give them a first wash to release excess fibers and minimize shedding right away.
  

To reduce shedding:

• Vacuum gently on the lowest setting, with the beater bar/bristles off.
• For washable rugs, run an initial wash cycle before first use.

If it’s washable (Tuft Love, Lorena Canals, Oh Happy Home!): Roll it up and toss it in the washing machine following care instructions.

If it’s not washable:

• Dab (don’t rub) with a white towel to absorb as much as possible.
• Check the underside and dab any seep-through.
• Spray the area with white vinegar and let sit for 5–10 minutes.
• Sprinkle baking soda to absorb residual moisture and odor.
• Vacuum with bristles off.

This sometimes happens during humid/rainy seasons at the rug’s country of origin. Rugs are washed before shipment, and if they pack slightly damp, they can develop a musty smell.

Solution:

• For washable rugs (Tuft Love, Lorena Canals, Oh Happy Home!) → Simply wash with cold water and a splash of white vinegar. This removes the odor and re-fluffs the rug.
  
• For non-washable rugs → Air the rug out in a dry, sunny spot for a few hours.

For most rugs, yes — rug pads prevent slipping and add cushioning. It also helps maintain rug performance longer.

Exceptions: Outdoor rugs, bath mats, and kids’ play rugs.

Inspired by Roo from Winnie-the-Pooh—playful, curious, sometimes messy. If your little Roo (child or pet) makes a mess, many of our rugs are machine-washable.

We’re an online-only store; owners are based in Vancouver, BC, Canada.

1. No child labor across the entire supply chain.

2. Health & planet first: natural fibers; non-toxic dyes/chemistry.

3. Family-proof: low-maintenance, long-lasting quality for real homes.

No permanent location—watch for Vancouver-area pop-ups.

We actively support GoodWeave International to help end child, forced, and bonded labor in global supply chains. (Read more on our Social Mission page.)

As a specialty store focused on healthy, handmade artisan rugs, some pieces are small-batch or made-to-order and can take longer than standard timelines.

Custom rugs and carpets may take up to 16 weeks. For brands like Little Cabari or Whitfield Natural Textiles, we’ll keep you updated on production status—thanks for your patience with these heirloom-quality pieces.

Not sure which rug is right for your family, sensitivity needs, or renovation?

Book a 20-Minute Rug Consultation with our design team.

We’ll help you find a safe, beautiful option—from the ground up.